Terms & Conditions
What is your return policy?
Udreamr stands behind the products we create. If you are not happy with the quality of your order or believe your product has a manufacturing defect or damage – please contact us so we can make things right. Please contact us within 14 days of receiving your order. Dependent upon the defective issue we ask that you provide a photo of the production error or shipping damage so that we may submit the issue to our print team.
Udreamr creates one-of-a-kind products that are custom designed by you. Due to the custom nature of these products, we are unable to refund your order for customer created errors, including but not limited to:
- Typos and misspellings
- Poor image quality or low resolution of original file
- Layout errors and missing or duplicate images
- Blank pages or mistakes in product design
- Product selection mistakes (i.e. product size, style or cover choices)
- Color differences between your home computer and our printing systems
If there is damage or issue to your order caused by Udreamr, you may opt for replacement of merchandise, credit on a future order or a full refund. Udreamr cannot provide refunds or exchanges due to damages caused by customer handling, storage, treatment, or for any of the above errors. To ensure an easy return process, please send us an email at firstname.lastname@example.org with your order number and photo of defect or shipping damage. Please allow 1-2 business days for our team to be in touch with you.
What is your cancellation policy?
If you should need to cancel your order for any reason, you have within one (1) hour of receiving your order confirmation email to cancel it. Past this time, we cannot refund or cancel any order. Please note, we cannot make changes to your design once it has been ordered. You will need to cancel your order if you need to make additional changes and place a new order. Please reach out to us with any questions.