FAQs

We recommend using .jpg or .png files for the best print and design quality.

Try to keep images under 1.5MB each. Larger files may slow down the customization tool or cause issues at checkout. If your image is too large, you can resize it using an online image compressor.

We suggest uploading images between 72–300 DPI for the best results.

Always upload images in sRGB color profile for optimal print accuracy.

If you're uploading from an iPhone, your photos might be in .heic format—which isn’t supported.

To convert:

Mac: Open the image in Preview → Go to File → Export → Choose JPG or PNG → Save.

Windows: You may need to open the file in Photos, click "Save As," and select JPG or PNG.

Yes! Pre-sorting your images into folders on your device will help you find them faster during the design process. If your upload fails due to a weak connection, you can try re-uploading. Just remember—if you exit the customizer before ordering, your design will not be saved.

Yes—as long as your order hasn’t shipped yet.

Use the contact form and title your message “Post-Purchase Request”

Include your order number and either your new address or preferred shipping method

If you're changing the shipping method, please note additional charges may apply.

No worries—your billing address won’t affect your order once payment is approved. If you’ve received a confirmation email, your order is good to go.

You can cancel your order within 1 hour of placing it.

Use the contact form and title your message “Order Cancellation”—include your order number.

After one hour, your order is already in production and cannot be canceled or refunded.

Production and shipping typically take 8–12 business days. You’ll receive a shipping notification when your order is on the way.

First, check that at least 3 business days have passed since placing your order. If you still haven’t received a shipping confirmation, email us at hello@udreamr.com and we’ll look into it.

We work with several printing facilities around the world to reduce our carbon footprint and speed up delivery. So don’t worry—your order’s still from us.

Because every Udreamr product is custom-made, we unfortunately can’t offer refunds for customer-created errors, including:

• Typos or spelling mistakes
• Low-quality or pixelated images
• Layout issues or missing images
• Blank image uploads
• Incorrect product selections (size, style, etc.)
• Color differences between screen and print

Please double-check everything before ordering—we don’t offer refunds for these issues.

First, check that at least 3 business days have passed since placing your order. If you still haven’t received a shipping confirmation, email us at hello@udreamr.com and we’ll look into it.

We’re so sorry about that! Email us within 14 days of receiving your order and we’ll make it right. Please include:

• Your order number
• A description of the issue
• Clear photos of the damage or incorrect item
• The original image files you uploaded if there’s a printing issue

We can’t review every order individually—but we do try to catch any obvious issues. Be sure to preview your design before checking out. Once your order is placed, we can’t make changes.

Sometimes, yes. Screens are backlit and prints are not, so darker images may appear even darker on paper—especially on our uncoated matte paper.

Here’s a quick test: turn your screen brightness down to 50%. If your photo is hard to see, consider increasing its brightness before uploading.

We’re so sorry about that! Email us within 14 days of receiving your order and we’ll make it right. Please include:

• Your order number
• A description of the issue
• Clear photos of the damage or incorrect item
• The original image files you uploaded if there’s a printing issue